5.0
Dec 29, 2017
Former employee, less than 1 year
Dallas, TX
Recommend
CEO approval
Business outlook
Pros
The people at BirdEye make the company. The sales leaders in Dallas are great. They really want employees to thrive and do well. The direct leadership of the Mid Market/Enterprise Customer Success team is second to none and the upper leadership allows the team to do its job. The team members are all extremely talented, as well as intelligent. This is true throughout the company but it certainly stands out with this team.
Cons
The platform is constantly evolving which means that things break. The focus on innovation, at times, seems to overshadow issues with existing features and functions. There does seem to be a new focus on the core offering which is refreshing.