Hoping to help people looking at BentoBox - Sales Representative BentoBox Employee Review

1.0
Dec 6, 2022
Recommend
CEO approval
Business outlook

Pros

The other reps were the highlight.

Cons

I wanted to write this not to bash, but to inform people looking to get into sales at BentoBox. I really enjoyed the job at first, I felt like it was a company really trying to provide honest solutions for people. My experience changed pretty drastically when the curtain started to roll back. Like some of the other reviews here, there was no direction from sales leadership, and our game plan changed what seemed to be weekly. There seemed to be a holier than thou attitude about the product from leadership, which was absolutely not the case out in the field. The product was overpriced, and had hardly any relevant updates that would actually benefit customers. On top of that, if customers were to sign up, most of the time would never launch (which you get dinged for as a rep) because onboarding dropped the ball time and time again. The quota was completely unattainable, and they used “other” data to make it seem like things are going great. It astounded me that leadership never addressed the glaring problems, which was onboarding, and the overall product (price, capabilities, etc.), but rather chalked it up to people not making enough calls. Times are changing in the space that BentoBox works in, and they are not making any adjustments to meet that, which make the product almost impossible to sell. It got to a point where I didn’t feel good about what I was selling, especially when leadership is pushing up-selling products that people don’t need so our numbers look a little better. Overall, I have never in my professional career been so stressed, and lost in a job as I was here. It’s a shame because there are a lot of good employees at the company who are willing to do whatever to help, but everybody has a limit. Take this review as you will, I’d encourage anyone to make the best decision for themselves whether that is Bento or not, but wanted to give some insight to my experience and hopefully help the next person making this decision.

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BentoBox Response
3y
We appreciate this thoughtful feedback and recognize that it's coming from a good place. I hope you were able to voice these challenges during your tenure - I know that our sales leaders are always open to input, even if it's not possible to implement suggestions right away. With that said, we've made changes to our 2023 plan to simplify the sales role, and make changes to customer onboarding so that sellers can do what they do best. We wish you lots of luck in your new position!

Explore other reviews about BentoBox

5.0
Nov 9, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great time management available while working

Cons

Not much room for growth and development

1.0
Oct 11, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some talented and passionate teammates who genuinely care about the product and customers. The hospitality-focused mission is meaningful in theory, and a few individuals are doing their best despite constant changes in direction. The engineering talent is strong, though underutilized due to a lack of clear leadership and focus.

Cons

Frequent shifts in product strategy without clear communication or accountability. Leadership often lacks product expertise and alignment, which creates confusion, burnout, and rework. Decisions are made reactively, with little regard for long-term vision or employee input. Growth opportunities are limited—especially for those outside of leadership’s inner circle. Feedback is often dismissed or reframed in a way that makes employees question their own experience. The culture can feel performative and driven by appearances rather than genuine collaboration or respect.

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