Is this a good place to work - Customer Service Representative Bath & Body Works Employee Review

3.0
Mar 24, 2026
Recommend
CEO approval
Business outlook

Pros

The pay is good compared to other retail places.

Cons

You never know what time you are getting off. You may be scheduled off at 2:00 pm, but they can randomly require you to stay up to 2 hours more each shift.

Explore other reviews about Bath & Body Works

5.0
May 21, 2026
Recommend
CEO approval
Business outlook

Pros

Fun co-workers and friendly management

Cons

Floor sets are long and late but easy hours Random hours

5.0
Jul 7, 2026
Recommend
CEO approval
Business outlook

Pros

Great brand to work for! Corporate leaders are great at motivating team down to associate level. (Not sure about Daniel yet though, I’m mostly referring to the tentured leadership team) There’s access to tools that offer clear communication (almost too much communication sometimes). Development is the core of this brand and managers are trained to foster internal talent when it’s identified. The product sold here is cherished by a huge fanbase as well- customers feed off of the excitement the associates have around the product.

Cons

Operationally demanding and challenging; don’t underestimate how much labor and planning goes into selling candles and lotion.

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