Call Center - Call Center Agent Bass Pro Shops Employee Review

5.0
Apr 11, 2013
Recommend
CEO approval
Business outlook

Pros

Great People on teams to work with. Great Upper level Customer Service group to resolve the issues. Amazing products to promote for the outdoor enthusiast!!

Cons

The only real interaction with your supervisor is the "coaching" sessions to tell you what you are doing wrong! Some months you can find out if your ranking is adequate/decent, but rarely rewarded verbally. Veteran Employees get away with lying to customers about Credit Cards and various products just to make an Upsell, and when you are newer and use the same methods, you lose your ranking or get written up!

Explore other reviews about Bass Pro Shops

5.0
Jun 7, 2026
Recommend
CEO approval
Business outlook

Pros

Good work environment. Great Benifits.

Cons

No cons really. Great place to work.

2.0
Jul 7, 2026
Recommend
CEO approval
Business outlook

Pros

Good discount on in house brands

Cons

Toxic management runs rampant at most stores, multiple managers keep their jobs after saying racist or sexist things to both employees or customers. If you’re a good worker they expect you to do the work for your coworkers who are lazy / not doing their job and if you complain you’re the problem. Pay is a joke. Annual raises are never more than $0.20 a year, sometimes as low as $0.07.

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