Good benefits and pay, but long hours and feeling undervalued - Customer Service Agent Barclays Employee Review

4.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

benefit, pay, location, customers can be nice

Cons

long hours, not valued all the time,

Explore other reviews about Barclays

5.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Chill and work life balance

Cons

no money, no increment, check

2.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Can’t think of 1. Not even 1.

Cons

Pay is the lowest compared to similar company with the same role. Upper management speaks to staff with a patronizing tone; cutting them off, and talking down to them. At times it felt like they purposefully were attempting to find things wrong instead of working together as a team to meet objectives. Understaffed. Fully expected to do the work of a team of 6 despite being a team of 2 for example.

See reviews by: Helpful|Rating|Date|All