Pros
People are lovely, however by the second month you hardly ever see them as you sit next to them but are on calls all day. It's a lovely building though. Benefits are great though, can't fault that aspect - the gym on site is also wonderful.
Cons
As mentioned above, there is a code for going to the toilet but you aren't allowed to use it - instead you have to take time off of your break time, The job literally runs around your stats, you are timed on everything, you have to hit a certain criteria or you are penalised. You are told that it was nothing like other call centre jobs and that It really values its customers - However, if you spend too long on a call regardless if it is a positive conversation or the person is distressed about things - you will be called out on it. Your 'times' are posted into your teams chat so you can see who is the best and who is the worst at each aspect of the role. I found those with less empathy and more robotic approaches thrived.