It's a job after all - Customer Success Manager Backroads Employee Review

4.0
Aug 8, 2021
Recommend
CEO approval
Business outlook

Pros

All the obvious pros - you can save money, keep a healthy life style, have great time off, flexible working, travel the world going to beautiful places. The community is fantastic. Some of the best times I've had have been as a result of working for Backroads.

Cons

As a European your health case is awful and management tries to sell you the benefits of working for a French company. In general they try to spin everything as great and don't take ownership of the employment related issues of the people out in the field. Being expected to drink the Cool-aid was one of the most irritating things. But, you know what you are getting, it's a job after all and it isn't going to be perfect. A lot of the employees expected too much from their employer. The Management have an bad habit of trying to blur the lines of managers and friends and it doesn't do them well.

Explore other reviews about Backroads

5.0
May 26, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I find that its a great workplace where folks are encouraged to speak up, take initiative, and problem solve together. I think it reflects well that there are many tenured people at the company.

Cons

There are many systems that do not always seamlessly work together so it can take extra effort to find the resources that exist & high cost of living in Bay Area can be challenging to keep up with.

5.0
May 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product (luxury active vacations) is phenomenal. It's great to be able to have confidence in what we're selling and know we are leading the industry in quality. Coworkers are great - hard working and fun. They also do a good job with benefits, especially trip credits and retirement plans.

Cons

Bay Area cost of living is quite high and while the sales role isn't a tech sales job, increased compensation would go a long way considering working remotely (full time) is essentially not an option.

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