High growth and fast paced, but unsustainable - Customer Success Manager Babyscripts Employee Review

Startups are exciting, but this organization does not have a culture nor the leadership team to foster collaboration and success. They never took the time to build this (they don’t have an HR or people team function), so years later there is disfunction and misalignment between teams. The leaders are inexperienced to scale the company appropriately. Improper resource planning results in patching holes and getting by with what they have. This creates inefficiencies, productivity issues, and turnover. Due to the lack of supportive culture or otherwise, employees are rarely recognized for their work and the extra time they put in. Job fulfillment and employee happiness are not valued, just making money and doing so at all costs. Decide on your business strategy and stick with it. There is so much whiplash at this company, if you can’t do it yourself bring in a seasoned C suite exec to help.