Great company - Customer Success Manager Avolution Employee Review

Work culture is really great! Everyone seems to get along and strives to help each other overcome challenges. There's not a lot of gossip that I'm privy to and everyone seems to like each other for the most part. I'm sure it exists but you can avoid it easily. Really good benefits package in line with any top tier technology company. All levels of management are supportive. It's FULLY remote permanently. This works amazing for people that are self-motivated and can manage themselves, but nobody is checking in to nudge you along. We all get our projects done, and if you're not contributing you won't make it long here. Management is super understanding and flexible with your schedule though. A lot of us have kids and as long as we are delivering a stable quantity of high quality of work and not missing customer meetings, there's a lot of flexibility for those times you might have a random sick kid/daycare issue pop up or need to just step away for your mental health. We have really fun retreats where everyone gets together and it's always wonderful to meet coworkers in person. You're also given the opportunity to talk, interact, and network with very high level stakeholders at some of the largest companies and government organizations in the world. It's really cool stuff. You're working with a software package that's complex, powerful, and constantly evolving.

It's a smaller company and you'll often be asked to wear a few different hats. As it grows this problem gets less prevalent. It's also a complicated product in an even more complicated field of technology. If you don't have an EA background, expect to spend the first three months feeling like everyone is speaking a foreign language -- even if you are familiar with standard technology terms. I love puzzles and learning new things, so this is actually EXTREMELY rewarding for me.

remote work from anywhere in the US

Avolution was recently acquired by a private investment firm solely focused on short-term growth and a future sale. This shift has created an environment with zero stability and an overwhelming obsession with short-term ARR and new logo acquisition—often at the expense of ethics and basic respect for employees. I was a Sales Executive responsible for all of North America. Despite being on track to exceed my annual quota just three months into the year—with a $250K deal closed and another multi-year agreement confirmed on the same day—I was terminated 30 minutes after receiving verbal confirmation of the second deal. The reason given? “Performance.” When I asked how that made sense given my results, I was told, “It’s not all about revenue.” Let’s be honest—it was never about performance. It was about politics, control, and protecting the VP of America, who is both unqualified and dishonest. She has no background in sales but insists on micromanaging every aspect of the sales process. Her leadership style is based on outdated "customer is always right" logic, which might work in retail but doesn’t translate well to high-level enterprise sales. She has no ability to coach or inspire a team—only to critique, control, and take credit. Worse still, a manager (connected to the deal internally) deliberately took over an opportunity I had been working on for over a year, claiming it “wasn’t assigned” to me—even though it clearly was, and I was nearing a close before their budget was frozen the previous year. This same manager ran with the deal behind my back, essentially stealing commission worth thousands of dollars. To make matters worse, when a previous rep was let go, the company honored the deals they had worked to close. In my case? Nothing. No payout. Just silence. If you're considering working here, be aware: you’re stepping into a culture of micromanagement, manipulation, and complete disregard for fairness. High performance won’t save you. Loyalty won’t matter. And your success will be exploited, not celebrated.