Nothing but chaos - Anonymous employee Automattic Employee Review

2.0
Mar 6, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Generous home office setup you can keep. - If you are an employee, benefits. - Generally highly competent people who enjoy working with others who like to get things done.

Cons

- On your first week you'll get warned about Matt and B bombs. When the 4chan style board was in use, you were warned about that too. - Benefits and flexible PTO are 100% tied into your country and role. If you are a contractor, you don't get 401k, healthcare and so on, your salary won't be matched to a higher scale to compensate the burden you will take on by paying contractor taxes, healthcare, pension. If your role is in accounts, sales or other similar without on-call schedule you get to enjoy the PTO. The rest with on-call scheduled are required to trade and find others to cover their missing slots, meaning when you are off, another person takes on your workload and vice versa. - When management take parental leave, their work is siphoned to leads and others instead of hiring for that role causing those people to be overworked. - Hiring is at times based on faulty metrics. - The outside of friendly LGBTQIA+ does not match the inside. - Incompetent leads who make 1:1 about them, favor and drive a wedge between others (i.e. don't tell others), are not required to take coaching or work counselling leaving new leads to cause harm. - Management and HR are good at listening year after year without taking action.

Explore other reviews about Automattic

5.0
Apr 23, 2026
Recommend
CEO approval
Business outlook

Pros

Thorough and thoughtful onboarding process. Super supportive coworkers. The vast amount of resources to learn is second to none. Leads and mentors proactively check in and offer support constantly. Diversity and inclusion is amazing.

Cons

I do not have any cons at this time.

2.0
Jan 5, 2026
Recommend
CEO approval
Business outlook

Pros

I had the opportunity to work alongside incredibly smart, talented, and kind colleagues who were always willing to share their knowledge. The role offered diverse and engaging technical challenges working with a wide range of customers, most of whom were pleasant to collaborate with. The company provided excellent health insurance and 401k benefits, which I genuinely appreciated. The yearly travel for team meetups was a highlight. It created valuable opportunities for team building and strengthened relationships across the distributed team.

Cons

While unlimited PTO sounds attractive on paper, in practice it required careful coordination with team capacity and management, making it less flexible than expected. The culture inadvertently encouraged overworking, as people often forgot to actually take time off. Weekend on-call shifts, combined with a small team rotation, created real burnout risk. The most significant issue was the unexpected layoffs, which were extremely disruptive to team morale and productivity. The instability created by constant turnover ultimately became unsustainable and led to my decision to leave the company.

10
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