2.0
Jun 3, 2015
Anonymous employee
Former employee
New York, NY
Recommend
CEO approval
Business outlook
Pros
Technicians I have worked with.
Cons
Not all but, most mid-level managers are technically clueless and hide behind politics to cover their own inadequacies. Escalation does not exists, (only on paper) so a tech is pretty much on their own, so a self starter is key to survival at the Desktop Support Level. Pay scale below industry standard and health benefit packages are purposely delayed by design for new employees whom were promised after 3 months probation. Some techs do not receive theirs until 1- 2 years later.