Customer service - Customer Service Representative - Universal Armstrong Group Employee Review

Great people, autonomy to work on projects

PTO time is too limited I think

The benefits were very good as well as the free services. Company culture was one of the best I’ve ever experienced and many of my former coworkers I now consider to be good friends.

They underpay you as a way to give you a larger raise every year, when in reality you’re just being given a big raise while being below the average for your payband. And along with that, once you hit your median payband you no longer are given merit based raises, just a flat 3% so there is no incentive to actually go out of your way to do extra work in hopes of getting a big raise, or accounting for inflation. Not to mention during Covid when inflation was the highest I got an amazing whole 2% raise, what a way to recognize your employees for taking on extra work in the height of the pandemic. There was never a moment while I was working here besides year one that I felt I was being compensated appropriately, I left this job for an almost 30% raise at a company 1/5 the size, they have the ability to pay their employees appropriately but they just choose not to.