Support Office: started great, went downhill quickly - Senior Manager Aritzia Employee Review

2.0
Jul 6, 2017
Recommend
CEO approval
Business outlook

Pros

- Driven, intelligent workforce - Great brand - Fun events - There is a great opportunity for success at this company IF you play the game - This company has a great outlook in terms of product and sales. However, the cost is to their employees who are overworked, and are constantly fixing operations on the fly overtime.

Cons

- You either fit the culture and love it, or you don't match the "Aritzia image" and get squeezed out. The exception to this is in the IT teams with a very different (and much friendlier) sub-culture. - High turnover in all areas of the organization means everything is always in a state of transition, people are continually covering for others, and knowledge is constantly being lost. - Operationally, things always break down, and there is a new 5-alarm fire almost weekly requiring "all-hands on deck". - Considering the caliber of people hired, the ideas, tools, processes, and techniques they bring to Aritzia are often shutdown in favor of the existing status-quo. - Industry best practices are not followed, and often, ethically questionable decisions are made. - Extremely political environment where seniority trumps reason. - You either love it, or hate it. There doesn't seem to be a middle ground at this company.

Explore other reviews about Aritzia

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

- Great team of girls to work with

Cons

- Quite boring during quiet hours - Discount for boutique associates isn't the same as sales associates

1.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

- competitive pay/higher than average pay - holiday pay/incentives - employee discounts

Cons

If you are offered an interview, your personality and attractiveness will matter more than your previous work experience. I came into the company with 5+ years of retail sales experience just to be constantly told that I was not ready to sell on the floor. If you decide to work here, just be prepared to be judged based off your looks 24/7, (and yes, if you’re a shopper, you’re 100% being judged as well.) As an employee, you will constantly need to keep track of your performance, and your numbers will be posted for all employees to see. This creates a very competitive and disingenuous work environment. It can get hostile. If you are just starting off, or at the bottom, management will work you to death and dangle better shifts or promotions over your head for you to prove yourself, just to turn around and outsource hire to fill the position, or not guarantee your scheduled hours. If you are injured on the job, disabled, become pregnant, or experience loss, I would just start looking for another job because they will not accommodate you, and will slowly phase you out and off of the schedule (even if you’ve been with the company for years). It feels like working at a sorority or being a part of a high school clique full of mean girls competing in a make-believe popularity contest. If you don’t subscribe to the cliquey-ness, be mentally prepared to be ostracized and left out of social events. And this is me barely scratching the surface when it comes to cons.

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