Baby Yoda would work here! - Customer Success Manager AppFolio Employee Review

5.0
Jan 15, 2020
Recommend
CEO approval
Business outlook

Pros

I wanted to get into a technology company but did not have a technology background. What I do have is a strong work ethic, a positive demeanor, a desire to learn, and a winning smile (at least my mom thinks so). I desperately wanted to work for a tech company, and one that cares about their customers and employees. AppFolio meets the bill and then some. Customer Success gave me my opportunity and I am so thankful. AppFolio sets ambitious goals that we appear to achieve and I’m confident we will continue to. With this ambition comes the need to identify top performers and promote aggressively. It is clear that is what happens here. If you are hungry, a nice person, and work hard - you will grow your career. It is that easy! I have learned so much in CS that I know makes me a more valuable AppFolian and will allow me even more opportunity as I continue my career here. With all due respect to those that have not been promoted or fell stagnant, it isn’t the leadership team or some kind of evil plan that is holding you back. Work is hard sometimes; this job is no different. In my short time here, I have seen a crazy amount of promotions and have no doubt I will have a fruitful career here. Maybe I just have perspective, but this place is legit. All I ever wanted was to work somewhere where I was valued and could control my future with my effort. I found that place! Pros Punch List: Opportunity for growth - I don’t have to desire my boss’s job. There is plenty of room for advancement. Amazing co-workers - some of the nicest people ever and I’m laughing nearly all day! Cool work environment - Ping Pong, Pool table, open floor plan. Endless snacks, food, and regular adult beverages! Super collaborative and supportive environment. Leadership values and promotes a work-life balance and truly care about their team members. Great benefits! An ethically driven organization with clear values that permeate every department.

Cons

The product is complex and takes a good amount of effort to master. Starting here was like going back to college. I had to study at home and really put in the work before I understood what I was doing. If you are smart, driven, and want to be challenged then you will enjoy this job. If you struggled in college, didn't do your homework, and have poor time management - look elsewhere.

Explore other reviews about AppFolio

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Great people, team, and work environment/office.

Cons

Seems to be many changes with leadership/management

3.0
May 23, 2026
Recommend
CEO approval
Business outlook

Pros

Frequent team outings and social events that help build relationships across the team. Generally a friendly, social environment!

Cons

The property management team is highly competitive when it comes to promotions, and I’ve seen BDRs remain in the same seat for years or eventually leave, as internal advancement opportunities can be limited. However, for top performers, there is promising upside, and you get to work with some of the best leaders in the organization. On the investment management team, leadership quality is more uneven, and there appears to be a lack of management experience, which has created gaps in coaching, accountability, and overall team development. As a result, performance outcomes have lagged, with the majority of BDRs and AEs struggling to consistently hit target. Team turnover has also been notably high, and leadership engagement only increased after a large portion of the team had already decided to leave, which by that point felt too late to rebuild morale or trust.

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AppFolio Response
3w
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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