Pros
I just started here within the last 6 months and I LOVE it. The job is easy yet keeps you on your toes and the training was the most involved training I have ever experienced. You meet with every single person in your department and get to know what they do and their role. The training is so relaxed and they let you decide how fast or how slow you want to learn, based on the easiest way you learn new processes and technology. Everyone I work with is always willing to help and all the managers want you to succeed. Most managers started out doing exactly what you are doing and worked their way up which is really inspiring. The office is fully stocked with drinks and snacks so you never go hungry which is great! It’s a nice working environment physically as well.
Cons
Some of the higher up managers aren’t as physically involved with the team as I would have thought. The difference in your job title especially in my role is prevalent as your desk is near those that have the same title. It makes sense but feels divided sometimes! Also the PTO is great, but once the 20 days are used (they’re accumulated as you work) and you have your schedule and days off it’s locked. If something random comes up (like if you’re sick or even if you know far in advance) on a day you aren’t scheduled off there’s no real way to switch your shifts around. You have to either switch with a teammate or let it affect your performance rating which affects promotions. It feels super restrictive compared to my last role. It is a 24 hour call center so it makes sense but just be aware! Pay is great but it’s kind of a thing no one talks about which makes me think some may be getting more or less than me for the same position which doesn’t feel fair. Pay raises are not mentioned and no one knows how they work lol
