Great opportunity to be a part of something unique. - Customer Success Manager AppFolio Employee Review

5.0
Feb 14, 2017
Recommend
CEO approval
Business outlook

Pros

By and far, the best reason to work at AppFolio is the people. They only hire the cream of the crop! They are smart, conscientious, and caring. The product is slick and cutting edge. The Engineering and Product teams have their fingers on the pulse of the property management industry and understand how to release product that really makes a difference in the lives of our clients! The pay is very comparable to other local software companies for a Success position. And contrary to some reviews, Customer Success offers a lot of room to grow with the company both personally and professionally, but there is a natural order. For starters, you have to put in time to master the product, which has a steep learning curve and is constantly changing and improving. This can take well over a year, so you have to be patient. You also have to show middle and senior management you are dedicated to the company and are willing to roll up your sleeves and put your time in. The company is growing a lot and positions are always opening up. If you make it clear that you want to grow with the company they'll advance you.

Cons

It is hard to plan labor needs to meet queue needs, so you can feel overwhelmed at times. The management team is sensitive to it and they are doing everything they can do mitigate it.

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AppFolio Response
9y
Thanks for taking the time to share your experience at AppFolio. I love hearing you say that you have to put the time in to master the product and be willing to roll up your sleeves and get the work done. This is the kind of attitude and work ethic that we do look to reward with career growth over time.

Explore other reviews about AppFolio

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Work/Life balance is amazing. Working with insanely intelligent people is always a plus.

Cons

None that i can think of.

3.0
May 23, 2026
Recommend
CEO approval
Business outlook

Pros

Frequent team outings and social events that help build relationships across the team. Generally a friendly, social environment!

Cons

The property management team is highly competitive when it comes to promotions, and I’ve seen BDRs remain in the same seat for years or eventually leave, as internal advancement opportunities can be limited. However, for top performers, there is promising upside, and you get to work with some of the best leaders in the organization. On the investment management team, leadership quality is more uneven, and there appears to be a lack of management experience, which has created gaps in coaching, accountability, and overall team development. As a result, performance outcomes have lagged, with the majority of BDRs and AEs struggling to consistently hit target. Team turnover has also been notably high, and leadership engagement only increased after a large portion of the team had already decided to leave, which by that point felt too late to rebuild morale or trust.

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AppFolio Response
2w
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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