Sales Development Representative - Anonymous employee AppFolio Employee Review

2.0
Sep 21, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The training is great - I use what I learned everyday in my new, albeit not sales, position. Motivated coworkers, team was always positive and encouraging (a requirement because the work itself is tiresome and repetitive) Fun company culture. Team outings, fun spiffs, and company wide events.

Cons

The one downfall to this position was management. I was heavily micromanaged during my tenure in the department. My manager was also incredibly condescending, unprofessional in many ways, and expressed blatant favoritism. He was thrown into this role with no management experience (and no sales experience either). I am honestly surprised by the positive reviews of this position. The discontent with management was frequently expressed by many members of the team, including top performers. Turnover was high, which our team felt was due to mismanagement in many cases. No clear path to promotion - Many top performers (which I will admit, I was not one of them) had a promotion dangled in front of them for the purpose of improving their performance and boosting their numbers. However, when it came to promotion, they were overlooked. What was most frustrating was how differently our manager acted toward upper management in comparison to how how he treated his team. Management seemed to promote those who were "coachable" rather than those who had good leadership abilities - patience, experience, maturity, and skill.

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AppFolio Response
9y
Glad to hear you're using the training you received here at your new position -- that's a great benefit for an entry-level position. The promotion path and requirements are documented and based on performance and achieving excellence with certain skills....and with all levels of achievement, promotions require hard work. I'm super proud of the team members who do the work and get to the next level, it certainly doesn't happen for everyone - and if it did, it wouldn't be meaningful. I'll share your feedback on your experience with your manager with our team - it sounds like at the end of the day you found this wasn't the right fit for you and I hope you find success at your next company.

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AppFolio Response
1w
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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