CSR - Customer Service Representative Aon Employee Review

2.0
Aug 2, 2016
Recommend
CEO approval
Business outlook

Pros

Low cost benefits, and enough hours of PTO.

Cons

They will advertise a lot of great perks and quality bonuses during orientation, but please be aware that none of them are true. Salary increases are non existent. They will hire you to work with one client, then before you know it, you will be handling 4 or 5. CSR get low pay, but are responsible not only to do their job, but also they have to function as trainers, supervisors, work on cases, and every named project.

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5.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

Team members work together well

Cons

Movement between teams is slim

3.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Clearly defined career ladder Exposure to a wide range of clients and projects.

Cons

Inconsistent team culture. Some teams feel clique-oriented, so it's difficult for new employees to integrate. Training can be limited, with a strong expectation to learn independently.

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