Pros
some coworkers - but they took our ability to talk freely with them away.
Cons
Really thought I'd enjoy this job since I enjoy the product, but a few months in I realized what was going on. Accountability doesn't exist within management. Facts are: you're overworked, penny raises if they are approved, and massive gaslighting from management. And not to mention new products come out monthly without your knowledge and there's no training on them. Every day is non-stop calls and escalations that you handle whether it's communicating to the engineers or playing manager in email. Lastly, PTO is denied more than approved, they won't hire to help the load even when outsourcing support it doesn't help the call volume, there's barely any support during calls, and you never know if you'll get the nice side of management or the nasty vengeful side when needing help or "you messed up" bc their system is from the 1900s.
In all my years of working in support, I have never seen such a crap show before. Since being there, I have anxiety attacks and chronic headaches; not to mention stress-induced PTSD.
Honestly, find another job that won't make you physically ill. Or mentally ill. Really this job causes both. Run. If you have health problems, they don't care. Bullying is a thing if they hate you and want you gone. Lying to your face is also a thing and make you the bad guy. Every day you'll work on eggshells and you'll NEVER advance within the company.