No integrity. No loyalty. - Customer Service Angi Employee Review

1.0
May 3, 2024
Recommend
CEO approval
Business outlook

Pros

It was good 5 years ago.

Cons

I am all for change and realize this is normal for a growing company. What I can't wrap my head around, is that you think it's OK to treat your best, most loyal employees like trash and cut their pay after they've been here through thick and thin. We don't care about being recognized as a VIP in those terrible, fake "pick me up" zoom meetings. We're all adults here. Money is what drives employees. Not a shout out and a pat on the back. That doesn't pay bills.

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Angi Response
2y
We strive to create an inclusive, transparent workplace where decisions are communicated with respect in mind. Transparency and open communication are fundamental values for us, and we understand the importance of keeping employees informed about changes that affect them. We want to assure you that decisions are made with careful consideration of various factors, including market conditions and business needs. However, we acknowledge the impact such changes can have on our team members and are committed to addressing any issues and concerns.

Explore other reviews about Angi

5.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent work atmosphere with fun, friendly and intelligent people! Besides the culture, the work/life balance is great! I feel very fortunate to have this career that Angi has provided me!

Cons

A lot of org changes over the years has been somewhat difficult to navigate at times.

2.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

The culture is generally positive, and leadership is accessible. Management is willing to meet with employees and listen to concerns. There are talented people throughout the organization, and the work can be rewarding if you enjoy sales and helping businesses grow.

Cons

The biggest challenge is the compensation structure. The company promotes uncapped commissions, but many employees feel earnings are effectively controlled through continually increasing quotas and changing performance targets. Revenue and nominal goals are adjusted so frequently that it can feel like the finish line is always moving. What's particularly frustrating is that the majority of the sales team often struggles to reach 100% of quota, yet goals continue to rise. This creates the perception that compensation expense is being managed through quota increases rather than by allowing top performers to fully benefit from the revenue they generate. Over time, this can discourage high achievers. Employees who consistently perform well are often expected to deliver significantly more results each year just to maintain the same level of compensation. When exceptional performance is met with ever-increasing targets instead of proportionally increasing rewards, motivation suffers.

2
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Angi Response
2w
Thank you for taking the time to leave a review. We are glad to hear that you find management accessible and enjoy working alongside the talented individuals across our team. We also hear your concerns regarding our compensation structure and quota adjustments. Our goal is always to balance company growth with fair, motivating, and rewarding compensation for our sales team. Your point about the importance of consistency and transparency in goal-setting is well-taken. Thank you again for helping us identify areas where we can improve.
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