*Prospective Employee Beware* - Client Success Manager Angi Employee Review

1.0
Feb 16, 2020
Recommend
CEO approval
Business outlook

Pros

Benefits and that’s about it.

Cons

Extremely high turnover in a department, up until 6 months ago, rarely lost anyone! Over 20 people since the president announced a $15K pay cut to base salaries bringing Senior reps to $40K and CS II reps to $30K. There is little to no chance in bonusing, the people who DO bonus do so because they work the system by withholding cancels and kicking the can down the road. The company steals from its employees. Every time CS reps found ways to make something, senior leadership came back with yet another change to the comp and saying they wanted to pay only the top performers. The president even told a group of them that he wants to get to a head count and eluded to only the bottom performers are the ones leaving (this is completely false! There has been a LOT of tenured people who have left). It’s the antithesis of Disney Land - this place is the most miserable place on earth. I don’t believe the department will be around much longer. The majority of managers do not have the skill set to be managers and in most cases they rely on tenured reps to do their jobs for them which further means for those reps, even more work and no additional pay. Angie should take a long hard look at this company.... IAC, HomeAdvisor and Jeremy Stewart are destroying her and Bill Oesterle’s legacy in Indianapolis.

Explore other reviews about Angi

5.0
Mar 17, 2026
Recommend
CEO approval
Business outlook

Pros

I’m impressed with leaderships focus and direction and the way it is turned into tactical items. I feel like my work builds towards the companies goals.

Cons

The stock market hates us right now; what you gonna do?

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Angi Response
2mo
Thank you for the review! We are thrilled to hear that our focus and direction resonate with you and that you feel your work directly contributes to our company goals. Regarding your feedback on the market, while we can't control external factors, we are fully committed to executing the strategic plans outlined in our recent all-hands. By continuing to focus on Jobs Won Well, we remain confident in our ability to drive long-term value and success. We’re glad to have you on the team!
2.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

The culture is generally positive, and leadership is accessible. Management is willing to meet with employees and listen to concerns. There are talented people throughout the organization, and the work can be rewarding if you enjoy sales and helping businesses grow.

Cons

The biggest challenge is the compensation structure. The company promotes uncapped commissions, but many employees feel earnings are effectively controlled through continually increasing quotas and changing performance targets. Revenue and nominal goals are adjusted so frequently that it can feel like the finish line is always moving. What's particularly frustrating is that the majority of the sales team often struggles to reach 100% of quota, yet goals continue to rise. This creates the perception that compensation expense is being managed through quota increases rather than by allowing top performers to fully benefit from the revenue they generate. Over time, this can discourage high achievers. Employees who consistently perform well are often expected to deliver significantly more results each year just to maintain the same level of compensation. When exceptional performance is met with ever-increasing targets instead of proportionally increasing rewards, motivation suffers.

2
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Angi Response
1w
Thank you for taking the time to leave a review. We are glad to hear that you find management accessible and enjoy working alongside the talented individuals across our team. We also hear your concerns regarding our compensation structure and quota adjustments. Our goal is always to balance company growth with fair, motivating, and rewarding compensation for our sales team. Your point about the importance of consistency and transparency in goal-setting is well-taken. Thank you again for helping us identify areas where we can improve.
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