Pros
Nice benefits were the main thing worth it at the time, good pay, efficient training, lots of opportunities but only if you move up, which I noticed wasn't based off of anything except if you make more money off commissions than the other guy. The company really does work for large contractor's companies if they put in the effort.
Cons
No parking at headquarters, it's a company growing rapidly so no parkjing spots after 8am. Begins to feel like you're lying to the service pros that call in after awhile. Not made for little companies and different departments are told different things about how the service works, leading to setting the wrong expectation for the consumer and usually screw them out of their money. Had to leave because it didn't feel morally right. Management sometimes doesn't assist with personal issues, just comes in, works, and leaves. The workplace feels less like supported growth sometimes and more like a competition. For-profit isn't for everyone. You can set the expectation like you're told to tell the service pro they won't get their money back for something that is our policy, and you transfer them to a supervisor and instead of telling them no they just give them the money back. This leads to customers only wanting to speak with a supervisor and not even letting the rep help them which is literally our job and we most likely could do. Can lead to people who most likely are not escalated becoming "escalated" just to get free handouts.
