Your not worth an increase - Customer Solutions Associate Ancestry Employee Review

1.0
Jun 6, 2024
Recommend
CEO approval
Business outlook

Pros

What's the pro of being with an organization that says they don't do layoffs but have some them consecutively for 4 years with the hope of implementing AI, replacing people.

Cons

• Management fails to provide insight to it's team when insight will impact teams functionality. • Introduction of AI means your job is at risk. Company says they don't do layoffs yet for 4 straight years, they have done both layoffs and an annual firing. Downsizing at it's best. • You get in trouble for overachieving. • Management will not hire a manager from your team, but would Rather how externally. • Promotions are rare unless your Mormon (people waiting almost 10 years to hit $17/hr) • Bonuses are for Managers, not the ones actually doing the work. • Your title might be customer service but they'll make you do content and data management, while treating you like your not management material.

Explore other reviews about Ancestry

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

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