Great place to work - Customer Solutions Associate Ancestry Employee Review

5.0
Jul 31, 2015
Recommend
CEO approval
Business outlook

Pros

Competitive salary and excellent benefits including free lunch once a week, free gym membership, excellent culture - sports and social club organises at least 2 events each month, teambuilding events in office once a month, great Christmas and Summer parties featuring teambuilding and free food and drink as well as spot prizes such as cameras, tablets, TVs etc. Foosball table, xbox and plenty of games in canteen.

Cons

No opportunity for progression within member services (customer service department)

Explore other reviews about Ancestry

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

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