3.0
Mar 31, 2014
Anonymous employee
Current employee
Provo, UT
Recommend
CEO approval
Business outlook
Pros
As far as call centers go, this probably has some of the nicest people who call in. Ancestry really takes care of their employees. There are great benefits, clean work environment, good pay, and commissions to just name a few things.
Cons
The customers calling in are of an older demographic, so troubleshooting is made even more difficult by people not understanding computers. Corporate has a stigma against the call center employees, so don't expect to move over to Corporate if you start there.