Customer Service - Customer Service Associate Ancestry Employee Review

4.0
Apr 3, 2019
Recommend
CEO approval
Business outlook

Pros

Great atmosphere in the office Nice culture Pretty decent salary for Customer Service Some really great managers

Cons

Having to work weekends (either Saturday or Sunday) KPIs were constantly changing

Explore other reviews about Ancestry

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

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