Such a shame, used to be a great company to work for. - Customer Support Ancestry Employee Review

1.0
May 15, 2018
Recommend
CEO approval
Business outlook

Pros

Good benefits: Weekly lunch on Wednesdays. Wellness allowance ( gym etc) Health Insurance. If it wasn't for the people who work here in the Dublin office, I would have left a long time ago.

Cons

Wages are historically below the industry average when compared with similar companies. Serious communication issues across all departments. Website routinely experiences technical issues on a day to day basis. Little to no investment in the staff.

Explore other reviews about Ancestry

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

2.0
Apr 22, 2026
Recommend
CEO approval
Business outlook

Pros

The work-life balance is pretty good. I have never had issues taking time off when I needed to. The pay and benefits are on par with other, similar jobs in the area. There are many long-time employees at the company.

Cons

The company is product-led, so leadership is more concerned with shipping new features than they are with making sure what they have already shipped works well. Restricted stock unit grants always come with a one year vesting cliff, whether an employee has worked at the company for two years or twenty years. They do not appear to trust that long-time employees will continue to stay at the company, even though they have many long-time employees.

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