Great and getting better! - Customer Service Representative Ancestry Employee Review

4.0
May 2, 2017
Recommend
CEO approval
Business outlook

Pros

Brilliant people, great office, super approachable and dedicated management team really listen and take on our ideas at all levels. Always have fun days, office lunches and recognition days to keep us going as a team. It's a great place to work with great team vibe and really is different from other customer service jobs I've had.

Cons

It's a smallish team so not a huge chance to get promotion for new job but there are options to grow and work on projects and learn. I'd like to learn more about the business or marketing side but the company seem to hire externally for this. Sometimes there are culture gaps from Dublin and US sides but always getting better at this. More recruitment and more structured training would be good too.

Explore other reviews about Ancestry

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

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