Looking for work - I suggest looking at.... - Lead Service Attendant Amtrak Employee Review

1.0
May 8, 2015
Recommend
CEO approval
Business outlook

Pros

Great Benefits, Pay is good, could be better

Cons

Came to Amtrak with hope and dreams of providing for my family, me and working hard and just wanting to do good. I work for a company that judges a book by its cover, listens to the wrong employees and basis there decisions on what they hear. I have no beef with upper management, Joe B is a great guy (Meet him a number of times -he is top notch. maybe even better then Clator (maybe). I do my job endlessly day in and day out endlessly every week. I receive a letter today in the mail telling me I am not doing my job and in so many words (Shape up). Retraced my steps and I know I did everything within my powers to do the best I can. I am sad that this company really knows nothing of its employees except what they hear from select individuals who have no right passing judgement. Yesterday i received a letter saying a customer was not happy with my service. Today I will be teaching a class at New York University as an adjunct professor. Funny thing - a couple of years ago i put in an application for the training dept and they told me I am not qualified, but yet I teach graduate students on a weekly basis.

Explore other reviews about Amtrak

5.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Very great company to work for! Great Job Stability and good benefits.

Cons

May be difficult to move up the ladder. Promotions within aren't very common.

1.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great friends and Travel with plenty to see

Cons

The culture is horrible it’s a very demeaning please. They will fire you for anything. Harassment amongst employees and by management to their employees Is extremely high. I have a MBA degree and I still can not move above the customer service level. I’m a union member and you have to pay union dues to work a non management position. The union Reps work for Amtrak to so there is a conflict of interest. The union is TCU in which they defend the company 100x harder than they do their members. TCU is not organized very well. The pay is fairly well but after union dues in medical and taxes are withdrawn your net income makes it look like you are making at least 15 to 17 an hr. As far as Work culture at Amtrak it is fueled by many rumors and those rumors are more affluent then your resume .

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