Amtrak Reviews

Updated Sep 19, 2022

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Found 893 of over 991 reviews

3.8
70%
Recommend to a Friend
Pros
  • "good pay and benefits also family oriented(in 83 reviews)

  • "Awesome company wiith great benefits(in 61 reviews)

  • Cons
  • "The majority of employees working at Amtrak in NYC compare going to work like going to jail(in 57 reviews)

  • "Long hours weather conditions poor management(in 30 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Ratings by Demographics

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    1. 4.0
      Former Employee, more than 1 year

      Good culture

      Oct 21, 2021 - Real Estate Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good culture, salary and team work

      Cons

      less personal support and HR support

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    2. 3.0
      Current Employee, more than 5 years

      Terrible Management

      Jan 8, 2020 - Lead Service Attendant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay/benefits/retirement Many great coworkers

      Cons

      Terrible management, who is always looking for minor mistakes to rub your nose in. Very long hours, and many positions do not have hours of service constraints. During a service disruption when I was brand new I had to work 24.5 hours straight, and was the only person on the train required to do so.

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    3. 4.0
      Current Employee, more than 1 year

      On their way, but still has a ways to go

      Sep 19, 2022 - Lead Analyst in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay is somewhat competitive, but given that an additional 4.9% of your check (post tax) will be deducted because of RailRoad Retirement...don't make your salary as competitive as it seems. PTO is one of the highest I've seen with additional floating holidays and many paid holidays. People are nice for the most part and there seems to be a willingness to be better more progressive company if they can weed out some people are stuck in their ways

      Cons

      Pre-pandemic the company was extremely behind the times.. No sort of work from home at all. So the pandemic moved them forward fast. Now I feel like they're trying to do better, but there are certain sections of the company that will not let go of the past. Some who feel like "managing" means I need to see you as many time in person as possible. it comes off very micromanaging. Now this isn't all deptartments, just some.

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    4. 5.0
      Current Employee, more than 8 years

      Great!

      Sep 7, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I love working at Amtrak. Lots if amazing folks who love trains.

      Cons

      Long days. Salary is below freight railroad market.

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    5. 5.0
      Current Employee, more than 10 years

      Good job

      Sep 4, 2022 - Locomotive Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The paychecks are good mostly

      Cons

      New management is always cutting jobs

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    6. 3.0
      Current Employee

      Better jobs out there

      Sep 15, 2022 - Service Engineer in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really good long term benefits

      Cons

      Odd hours unhealthy environment for work

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    7. 4.0
      Current Employee, more than 8 years

      Good company to work

      Aug 31, 2022 - SHEET METAL TECHNICIAN in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company to work for and start your career. Lots of different positions and they promote from within often. Once you get to a craft abs your maxed out in pay there’s no where else to go unless you get in to management. You can definitely make more money elsewhere as a journeyman OT is becoming harder to come by but the work environment is not as demanding as it will be out there.

      Cons

      Once you get to a craft and your maxed out in pay there’s no where else to go unless you get in to management. You can definitely make more money elsewhere as a journeyman OT is becoming harder to come by but the work environment is not as demanding as it will be out there.

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    8. 5.0
      Current Employee, more than 10 years

      Manager

      Aug 23, 2022 - Attendant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I wanna be Successful with the company

      Cons

      Don’t want to meet crazy people that will hurt customers and myself.

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    9. 5.0
      Current Employee

      Good culture

      Aug 24, 2022 - Trackman 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay, benefits, great co workers

      Cons

      No cons to think of

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    10. 5.0
      Former Employee, more than 10 years

      America"s Railroad

      Aug 22, 2022 - Pipefitter Technician in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay, good benefits, a real career for anyone.

      Cons

      Commute to DC or PA for the best jobs.

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    Viewing 1 - 10 of 893 Reviews

    Amtrak Reviews FAQs

    Amtrak has an overall rating of 3.8 out of 5, based on over 991 reviews left anonymously by employees. 70% of employees would recommend working at Amtrak to a friend and 58% have a positive outlook for the business. This rating has improved by 3% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Amtrak employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Amtrak. This rating has decreased by -1% over the last 12 months.

    70% of Amtrak employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Amtrak 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.7 for career opportunities.

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