Great strategy---poor execution! - Director Amtrak Employee Review

1.0
Oct 14, 2021
Recommend
CEO approval
Business outlook

Pros

Great benefits, Employees have great expertise within operations that are passionate about rail, great vision for the future

Cons

While they have a great vision, they can't execute on the vision. They can't think outside of the box and think that with more money they can keep doing the same thing and get different results. Poor culture-- their culture and core values are not what is displayed in the behaviors of many senior leaders or employees. Lack of resources (technology, people, funding)-- this makes it difficult to execute and causes delays in getting anything done.

Explore other reviews about Amtrak

5.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Very great company to work for! Great Job Stability and good benefits.

Cons

May be difficult to move up the ladder. Promotions within aren't very common.

1.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great friends and Travel with plenty to see

Cons

The culture is horrible it’s a very demeaning please. They will fire you for anything. Harassment amongst employees and by management to their employees Is extremely high. I have a MBA degree and I still can not move above the customer service level. I’m a union member and you have to pay union dues to work a non management position. The union Reps work for Amtrak to so there is a conflict of interest. The union is TCU in which they defend the company 100x harder than they do their members. TCU is not organized very well. The pay is fairly well but after union dues in medical and taxes are withdrawn your net income makes it look like you are making at least 15 to 17 an hr. As far as Work culture at Amtrak it is fueled by many rumors and those rumors are more affluent then your resume .

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