Pros
Most front end staff are wonderful, bar a few. Unfortunately those few are the ones with the loudest voices and most authority. There are a handful of head office staff that seem to carry the weight for the rest of the team, if you can identify who they are then you can call them directly for help.
Cons
I trained to be a health professional, not a sales person. KPIs are unrealistic and irrelevant to the job. Clinicians are seen as a revenue figure rather than valued for their skills. Management cares only about numbers, not their staff. Don’t you dare be sick at the end of the month, you’ll be denied your sick leave, if it’s not Covid, then you’ll be coming into work, and even if it is Covid, you’ll probably be asked to come in anyway. When we had a staff member test positive we were told not to isolate like NSW Health said, as revenue is more important. Pay is not competitive. Bonus’ and commission schemes not as good as elsewhere. I did not have a pay rise in 3.5 years, actually took a $10k pay cut when moving between clinics. No admin time built into the day. Management is adding more and more to be completed in each appointment, and pushing for instant fit in the appointment too, as well as paperwork. Clinicians are often in the office till 7pm just doing admin. You will only ever hear if you are not meeting KPIs or if management needs something from you. Not once did I get recognition or thanks for hitting budget, working overtime etc. Computer software is better functionally than at my new job, but ridiculously slow and broke down constantly leaving us unable to do anything at a clinic end as Noah and POS systems were all integrated in the one software. Clinicians are expected to refit all clients after 3 years and to “find” a refit reason for HSP if there isn’t one. I could go on for pages. If you have any sense of self respect, and you value your mental health, then Amplifon is not the company for you.
