IT Shared Services centre - Not a good choice - Anonymous employee American Tower Employee Review

-Competitive Pay Package -Opportunity to Grow - Supportive Management

-Can't think of any cons

Overall, it’s not the worst place to work, but there are several shortcomings the company needs to address. The biggest positive is the people — about 95% of the team was great to work with and genuinely trying to do their best for the company and for themselves. The 401(k) match is strong, though it does require several years of employment before fully vesting. The overall benefits package is average — not exceptional, but generally decent.

Below‑market compensation and less‑than‑desirable annual raises and bonuses. Increases at the time of promotions were often limited due to a lack of employee leverage. Long‑term employees were not brought up to market rates, while new hires frequently came in earning more than those with tenure and proven performance. Subpar HR team — they are focused solely on protecting the company rather than supporting employees. Unfair practices regarding hybrid and remote schedules. Many employees are allowed to work remotely while the company preaches to the rest that remote work is not an option. Even individuals on the same team or within the same department are given different arrangements. Senior staff are often granted privileges that their direct reports are denied. They heavily preach cost‑cutting, yet allow certain teams to be wasteful and fund perks or community engagement events that fall short of their goals and misuse resources.