I Don't Care How Desperate You Are For A Job, Do Not Go Here - Anonymous employee American Modern Insurance Employee Review

It may be a completely different story if you work in a different department, but if you are unfortunate enough to accept a job in the customer service department, it will basically be like showing up to your prison cell every day. Your phone monitors every single thing you do, and you have certain metrics that you have to meet for everything. Handle time, after call time, number of calls, personal time (bathroom breaks), quality scores, etc. Have to follow up with a customer via email? Better not take more than 30 seconds, because there's 80 calls holding, and your handle time has to be under a certain amount. Have to use the bathroom? You have less than 8 minutes total to use the bathroom every day. Even if you're pregnant. If you go over that, guess what. They'll threaten to fire you. Then, they pretend like you don't have a script to follow, but if you don't incorporate monotonous phrases like, "How are you, I can help you with that, Is there anything else I can help you with, etc.," they will mark you off for quality, and threaten to fire you. They don't actually just threaten to fire people, though. They do it all the time. People quit all the time. People cry at their desks. People go home and cry and wish they weren't alive. I wish I was making this up or exaggerating, but it is 100% true.