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American Family Insurance

Engaged employer

Smart colleagues but poor IT leadership and low morale - Digital Product Owner American Family Insurance Employee Review

3.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

- Working with some genuinely smart people - Usually seems to be a culture of helping one another out across teams

Cons

- Poor IT leadership understanding of business and organizational standards - Consistently low morale from high contributors who aren’t recognized at early reviews - Very poor organizational structuring; regularly either a vacuum where a more capable leader is needed that is being filled by an under-titled and under-paid individual, or the vacuum is entirely unfilled and all teams pay the price - Regular assumptions of other teams state without discovery by leadership - Poor documentation which results in endless meetings

Explore other reviews about American Family Insurance

5.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

Remote, extended and detailed training. good benefits.

Cons

First month of training was in office at their Phoenix location, after that it was remote.

4.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Hired as remote, wonderful manager who encourages and aids career growth. My team is fantastic, the work life balance & flexibility works very well for me.

Cons

Felt like a bait & switch situation pretty soon after being hired, we were then told that we will be hybrid 50% of the time in office. Those of us who were hired as remote were required to live within 30-50 miles of an office are required to be in office 10 days a month starting this fall. But some were hired that live outside those parameters? So that requirement ended up not being true? The timing of it felt planned for my onboarding group I guess. And when complaints aired (obviously) upper management held forums in which they basically said “we gave you enough of a heads up, nothing you say is impacting our decision.” That’s really the only thing that has bothered me working here. We’ll see how it goes in the fall!

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