Great benefits and culture, but limited advancement opportunities - Customer Service Representative (CSR) American Family Insurance Employee Review

Remote, extended and detailed training. good benefits.

First month of training was in office at their Phoenix location, after that it was remote.

Hired as remote, wonderful manager who encourages and aids career growth. My team is fantastic, the work life balance & flexibility works very well for me.

Felt like a bait & switch situation pretty soon after being hired, we were then told that we will be hybrid 50% of the time in office. Those of us who were hired as remote were required to live within 30-50 miles of an office are required to be in office 10 days a month starting this fall. But some were hired that live outside those parameters? So that requirement ended up not being true? The timing of it felt planned for my onboarding group I guess. And when complaints aired (obviously) upper management held forums in which they basically said “we gave you enough of a heads up, nothing you say is impacting our decision.” That’s really the only thing that has bothered me working here. We’ll see how it goes in the fall!