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      Alorica

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      Promoted on Paper, Not on Payroll - Learning Delivery Manager Alorica Employee Review

      2.0
      Sep 7, 2025
      Learning delivery manager
      Recommend
      CEO approval
      Business outlook

      Pros

      • Opportunities for promotion come quickly, and the role allows you to take on responsibilities where your contributions are recognized and relied upon. • Prior to joining Ops, my experience was great, the culture was amazing, and I was able to travel for work.

      Cons

      • Little to no guidance from my manager—mistakes often led to being ostracized rather than coached • Many new leaders were unprepared for people management; one-on-ones were deprioritized or constantly rescheduled without regard for employees’ availability • I acted as manager from November 2024, completed all requirements, and by February 2025 my title was processed, yet I received only a temporary allowance for more than six months • At my 3-month probation mark, my manager said she would process my confirmation—I still have the signed and approved performance evaluation form to prove it, but no action was taken (excuses ranged from, tool being down, Approval delay, ratio not matching salary) • Escalating concerns beyond my manager led to criticism instead of resolution; I was repeatedly told “it’s being processed” without real updates • My confirmation was only approved after I resigned, and compensation was positioned as coming from client incentives, not the company itself • Retroactive pay was denied, and the adjusted offer was below expectations, leaving me feeling undervalued and misled

      avatar
      Alorica Response
      9mo
      Thank you for your feedback! Alorica is a fast-paced, innovative company serving a dynamic industry. We strive to create a work environment that encourages teamwork and open communication, recognizes excellence, and rewards individuals for their hard work and the contributions they make each day. Employees are encouraged to be proactive and maintain an open dialogue with their managers to address any concerns they may have, including workload responsibilities. Your feedback is being addressed internally, but please contact us further to discuss your situation, you can make an anonymous submission at www.theintegritycenter.com

      Explore other reviews about Alorica

      1.0
      Jun 16, 2026
      Customer experience agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

      Cons

      Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

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