it was a downhill rollercoaster that was always jumping off the track. - Anonymous employee Alorica Employee Review

2.0
Mar 26, 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It is a good feeling to have a job where you know you are helping people to accomplish something. Alorica could be a great place to work if everything ran alittle bit smoother and everyone would be on the same page. Alorica when it started in Fort Myers it was a close nit place and everyone looked out for everyone. It was great.

Cons

Management seems to think that they are better than everyone. they have their own little groups and act like they shouldnt be accountable to anyone at all. they pick and choose which rules to bend for which employees. they forget that employees do have lives outside of the office. Schedules are changed for people to attend school but not for single mothers or fathers with babysitting conflicts. A "shift bid" is used to decide who works what shift and all employees must pick and then are not even guarenteed that they will get the shift they need. management needs to change the way they handle things or they will continue to lose the respect of the people that work for them.

Explore other reviews about Alorica

1.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

Cons

Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

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