Worst Call Center I've Worked For - Customer Service Representative Alorica Employee Review

1.0
Sep 12, 2023
Recommend
CEO approval
Business outlook

Pros

There's a cool vending machine, does that count?

Cons

It's like a mouse trap in there. You hardly get any space for your work station. You don't actually HAVE a work station of your own (it's first come first serve). Equipment and software is old and faulty. You sit at an arm's length from your co-workers. Managers are childish and couldn't give 2 cents about you or the customers. They played music on full blast while they played basketball with a kid's basket they set up...all while your poorly trained self is trying to resolve a call, barely being able to hear the customer. You are poorly trained, did I mention that? Basically you'll get training on the newer software, but it turns out, once you get to the sales floor, you'll realize you'll be needing to use an ancient looking software that was merely even mentioned during training. You get a one 10 minute break + lunch. A miserable 10 minute break which is basically the time you'll take to walk to and from that cool vending machine I mentioned. If you put in your 2 weeks hoping you'll be respected, good luck! They'll promptly ask you to log out, get your things, walk you out the door and take your card without further warning. Could type a thousand other things, but I think this should be sufficient. So unless you're desperate, avoid Alorica like the plague. There's better places out there, don't give up! :)

avatar
Alorica Response
2y
Hello - Thank you for your comments and feedback. While we were disappointed to hear about your experience, we appreciate you taking the time to share your opinions.

Explore other reviews about Alorica

1.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

Cons

Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

1
See reviews by: Helpful|Rating|Date|All