Worst company to ever have worked for - Sales Agent Alorica Employee Review

1.0
Oct 3, 2014
Recommend
CEO approval
Business outlook

Pros

45Min lunch thats it. Other than that the eye candy your girl coworkers provide you and management. Please note i said girls instead of women simple fact the older girls act childish with lack of manners and self respect .

Cons

Its sad to see a work environment that lacks professionalism, so mamy policy which are rarely followed , management skills can be compared that to a 3rd grader . Im sorry to say but the only way to get move up in cutler bay alorica is using your assests if you know what i mean . So many girls are sleeping or flirt with managers so they can be allowed more freedom even allowed to avoid talking calls , the way some girls dress looks like a stripper party and really management turns blind to it just becuse they like the eye candy , the work environment is horribly unsuitable for the pay , i mean there was even and explosion inside the facility and management screamed at employees to sit down and take call talk about the dangers , for a company it really lacks employee safety theres not even a fire exit route or plan and to top the cake your commission can never be accounted for youll be fortunate to even receive it . Once you make over a certain amount of salery theyll use anything to take it away . Oh and commision is refered to as bonuses in your check .

Explore other reviews about Alorica

1.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

Cons

Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

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