Learning Experience of working for a large company-Good, Bad, and Ugly (mostly bad and ugly) - "Voluntarily Left At the Right Time" Alorica Employee Review

3.0
Sep 25, 2011
Recommend
CEO approval
Business outlook

Pros

Quick hiring process-For those who need a job. Low hiring standards-For those who need a job. Great for singles with no children who do not require a high salary.

Cons

Quick hiring process and low hiring standards affect the working conditions of those serious about their job. Alorica seems like they will hire almost anyone and without a proper screening process. They also seems to drag their feet about terminating people who need to be terminated, and quickly terminate people who they should keep. While there are a lot of good people working there, they tend to hire some of the lowest caliber of people. This puts many of their employees in the position of being forced to interact with people they'd otherwise avoid. These interactions can also escalate to situations that some people normally avoid (verbal and physical altercations in or just outside the work place). The job is not ideal for anyone with children because it is very in-flexible when it comes to sick days, accruing time off, and providing ample notice (even after accruing time off). Unfortunately, many people with kids don't have a choice (or else they would not work for Alorica!).

Explore other reviews about Alorica

1.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Lunch lasts for 1 hour. Some managers are nice. Compensation is not bad for a call center job.

Cons

Contradictory set of info provided during training compared to later on, and sometimes you get penalized for providing honest information that you aren't prohibited from giving out. There's about seven million rules that you are expected to follow, and many of them are dumb. Some managers are annoying/jerks. Management gets really frustrated that customers leave from conversations dissatisfied even though we are literally calling them as Collections Agents for a credit card company to tell them they are thousands of dollars in debt. If you get 2 Compliance fails they fire you (and Compliance fails aren't just for regulatory things the company can get sued for). Expected to follow regulations that do not even apply to our particular company. (Newsflash! HIPAA does not apply to credit card companies!). Now if you get 4 dissatisfaction surveys from customers they fire you. (Getting fired at this job is extremely easy! I nearly got fired when I was reluctant to take a transfer call I was NOT authorized to take and upper management said I wasn't being a "good teammate" because of my reluctance to take the call.) Dissatisfaction surverys are also ridiculously hard to dispute. Customers are extremely horrible, foul-mouthed, stupid, vindictive and nasty. You get like 2 hours of PTO per month, which is about 2 days out of the entire year. No holiday pay - they will just send you home with no pay on Christmas. People steal your lunch if you put it in the company fridge. There's an oppressive atmosphere of complete misery that hangs over the whole building. If the company decides to move on to a different call center, they call a townhall meeting the day that it happens without any advance notice to let all the call center agents that they are being furloughed or let go. Also, they have confirmed finding a bed bug problem in the building. Run, run away!

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