Pros
Alorica is filled with people who care about the company at all levels and especially at some of the lowest levels where money/good pay is not buying their loyalty. Great first job with opportunities to get promoted quicker than many places. CEO is committed to positive change and progression.
Cons
Sometimes potential new business deals outweigh sound business judgment leading to poor decisions that are not fully communicated to the clients and they impact future company performance. ie... over promising, painting a rosy picture to the client when the facts say different. ie.. overselling a product or skill the company doesn't really have success with or over committing to a staffing level a market may not support. Director and above benefits are competitively priced and subsidized but they are not subsidized at the same rate for lower level employees and therefore cost prohibitive and in many cases unavailable at the same comparable coverage to those levels even if they want to pay. Some very talented people in team manager, manager, support roles, etc who are not paid at the market rate and without an annual performance review they are stuck at those pay rates for years. The low pay also enables less talented people to get promoted as a norm into these positions which holds back their team's performance. Create an annual review process with potential raises for good performance.