Best job I've ever had. - Customer Experience Airbnb Employee Review

5.0
Feb 20, 2015
Recommend
CEO approval
Business outlook

Pros

I love working for Airbnb. This company is truly progressive and changing the way business works. Not only am I surrounded by creative, driven colleagues, we also get amazing food, transportation, and health benefits. We have a great downtown office and culture is at the center of many decisions made.

Cons

We are growing so fast. It's a great problem to have, but I worry how the growth is being managed in a sustainable way. My current team is maxed out of resources and energy with little recognition or respect when it comes to making decisions that directly effect our workload (which feels very corporate).

Explore other reviews about Airbnb

5.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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