Working hours - Customer Experience Specialist Agoda Employee Review

4.0
Aug 9, 2025
Recommend
CEO approval
Business outlook

Pros

Fixed working hours. Nothing much to do after cause everything is done within the working time. Good salary. Have opportunity to earn more if there is OT. Good place to work in if you don’t know what to do yet after graduation.

Cons

Sometimes work environment can be toxic. Some colleagues are not so supportive. If you get a good manager, you’re set. US customers sometimes can be rude as they don’t think Malaysians can speak English.

Explore other reviews about Agoda

5.0
Feb 13, 2026
Recommend
CEO approval
Business outlook

Pros

Good experience with interesting work culture.

Cons

Pay was not competitive, benefits were not great.

4.0
Dec 11, 2025
Recommend
CEO approval
Business outlook

Pros

Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

Cons

Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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