Pros
Acceptable perks and compensations for employees.
Cons
- Double standard in terms of quality of life for agents working in the operations sector and non-operations sector. Those who work in the frontline were left fighting with both outside customers/accommodation partners and inside employees. Managers were too scared to stand up and protect their own agents from the higher-up. Complaints proved to be ineffective as the managers would listen but not take any action. Basically, the agents were told to either suck it up or pack their stuff and leave. The leadership were out of touch and seemed to care about customers than their own employees. The only reason that managers were still interacting with their own agents was because agent's KPIs and performance affected their own KPIs in one way or another, otherwise the whole office would be dead silent. - The company tried too hard to promote career growth but actually did the opposite as the internal role openings required more experience and skills than an entry level employee would have. - The leadership would also rather not acknowledge any feedback and love to gaslight their own employees. - Micromanagement in regard to every single thing, ranging from time spent in a day to leave requests, to the point that agents seemed to cannot get sick at all. Also, what kind of company would make their own employees request for a day of leave 5-6 months in advance?