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ActivePure Technologies

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Unrealistic performance metrics set staff up to fail - Customer Service Representative ActivePure Technologies Employee Review

1.0
Aug 14, 2025
Recommend
CEO approval
Business outlook

Pros

Some customers are pleasant to assist.

Cons

The targets for calls and case resolutions are so high they’re almost impossible to achieve, especially given the lack of proper tools. Missing those goals results in constant pressure from supervisors, even when the problems are outside your control. It creates a hostile, high-stress environment that burns people out fast.

Explore other reviews about ActivePure Technologies

5.0
Aug 5, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's great to work for a company that makes a positive difference for peoples' health

Cons

Issues with communication between divisions that can negatively impact efficiency, pretty typical for most companies with multiple offices across the country

1.0
Nov 18, 2025
Recommend
CEO approval
Business outlook

Pros

I have nothing positive to say about this company.

Cons

They do not know their butts from a hole in the ground. They have no direction and have reverted back to the "old" way of doing things. The COO has no clue and was recently promoted after releasing people that were completely loyal to them in both the HQ and Bristol.

1
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