Potential to be a good workplace. - Helpline Advisor Acas Employee Review

2.0
Oct 20, 2017
Recommend
CEO approval
Business outlook

Pros

Supportive colleagues. On the job training provided. Job allows you to give advice/ options to people who are going through difficult times and make a difference to their lives.

Cons

High pressure job. No automomy over when or how the job role is performed. Very restrictive roster system in place. Short staffed. Minimal recognition from management as to pressures of role. Organisation currently going through a ‘transition’ period and many good, knowledgeable and valuable staff are leaving. There are some good local managers but they have minimal control. Review of former employee from Cardiff is unfortunately very relatable.

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3.0
Apr 2, 2026
Recommend
CEO approval
Business outlook

Pros

Pension, team, location, development, projects

Cons

Small organisation limits development opportunities

2.0
Feb 2, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, recognition scheme

Cons

People are not treated equally between various offices

1
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