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      ASM Research

      Part of Accenture

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      ASM Research reviews

      NO Pro's! - Service Desk Technician ASM Research Employee Review

      1.0
      Aug 12, 2016
      Service desk technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Pro - company management and those loyal obvious put up fake pro's to hide the older post of actually how sorry this company really is

      Cons

      Extremely low pay, lack of management foresight, misleading pay scale due to 4+ dollars of insurance is included in that number (so subtract 4 dollars). Poor leadership. Consistently misses target goal due to high employee turn over - about 35% plus.

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      5.0
      May 7, 2026
      Help desk technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to work with and get along with coworkers!

      Cons

      No cons really at this time. Typical job!

      3.0
      Feb 4, 2026
      Case analyst ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Training was good. Coworkers are helpful.

      Cons

      The pay! $18.81/hr is not worth the amount of work you have to do. They told us in training that there would be a minimal of 3 inbound calls. That was a lie. I've had more than 4 calls come through within the first 2 weeks. The amount of outbound calls you have to make are insane. It's a waste of time. And don't do the evenings because you'll do double the work on outbound calls with no pay differential. Everything is on a spreadsheet and the system that you do use doesn't work.

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