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      ASM Research

      Part of Accenture

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      Pitiful - Service Desk Technician ASM Research Employee Review

      1.0
      May 12, 2016
      Service desk technician
      Recommend
      CEO approval
      Business outlook

      Pros

      There are absolutely no pros to working for this company. Stay as far away from them as you can! A real disgrace, the VA should be ashamed! Especially when this is not even an American company! A NON-AMERICAN company providing services to AMERICAN VETERANS?!?

      Cons

      How can I count the ways? 1. Took over the VA contract and offered all existing workers a minimum of $5 less per hour than they were currently making! (More than $10,000 per year!!!) 2. Would not share any benefit information until you were already working for them! 3. Medical premiums were increased by over 900%! 4. Can't choose just vision or dental coverage without choosing medical coverage! 5. Required to pay for life insurance and EAP, which, by the way, is provided on the phone! 6. No management on-site from main office after "transition." (Guess they are afraid to be here.) I could go on but what's the use? We got screwed & not so much as a thank you!

      avatar
      ASM Research Response
      9y
      NOT FOREIGN OWNED: Accenture LLP is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Accenture LLP is incorporated in Dublin, Ireland. Accenture Federal Services, a US company and wholly owned subsidiary of Accenture LLP, delivers solutions that help federal agencies seize opportunities to deliver public service for the future. ASM Research, a US company, is a wholly owned subsidiary of Accenture Federal Services. SERVICE DESK BENEFIT CONFUSION - ASM's administration of benefits follows the guidelines and provisions established in the McNamara-O’Hara Service Contract Act. We understand this is a new process for some and have communicated the details of your benefits and the benefit process frequently to our new employees. If you still do not understand how you are being compensated and receive benefits, we want to help - please contact Human Resources.

      Explore other reviews about ASM Research

      5.0
      Jun 5, 2026
      Senior sqa engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      ASM Research provides a collaborative engineering environment that empowers technical professionals to take ownership of massive, enterprise-scale performance architectures. The leadership strongly recognizes dedication and impact, creating a culture where mentoring peers and driving operational excellence are deeply valued. It is an ideal workplace for engineers who thrive on solving complex technical challenges while safeguarding mission-critical systems.

      Cons

      While ASM Research offers great stability, the specialized nature of long-term government contracts can sometimes slow down the adoption of modern, open-source automation tools and frameworks. Navigating the rigid compliance and bureaucratic layers required for federal systems can occasionally extend project timelines and administrative overhead. Additionally, engineers looking for rapid exposure to fast-paced, commercial tech stacks may find the environment more focused on maintaining and optimizing legacy enterprise architectures.

      5.0
      May 7, 2026
      Help desk technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to work with and get along with coworkers!

      Cons

      No cons really at this time. Typical job!

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