Cultural strengths undermined by inconsistent leadership and decision making processes - Customer Service ARMRA Colostrum Employee Review

I worked at ARMRA for a while and was deeply committed to the culture. I consistently invested in my work and took pride in supporting cross-functional collaboration and internal alignment. Over time, I experienced ongoing inconsistency in leadership at the C-suite level, communication, and performance expectations. Direction and feedback frequently shifted without written reinforcement or clear documentation, and coaching was primarily delivered verbally in live conversations, with limited written follow-up or documentation to reinforce alignment. This created repeated challenges in maintaining clarity and consistency over time. As a result, there was often a disconnect between informal feedback conversations and how performance was ultimately assessed in formal decision-making. The termination process did not feel consistent with prior feedback or fully supported by a transparent review of context and performance history. While I valued the work itself and many of my colleagues, I believe there are important structural gaps in leadership communication and performance management that future employees should be aware of. In environments like this, it is especially important to ensure expectations and feedback are clearly documented and aligned in writing. Prospective employees should be cautious in assuming that verbal feedback will consistently align with formal performance evaluations and should prioritize written confirmation of expectations wherever possible. Document everything for your own protection. Over time, I experienced ongoing inconsistency in leadership at the C-suite level, communication, and performance expectations. Direction and feedback frequently shifted without written reinforcement or clear documentation, and coaching was primarily delivered verbally in live conversations, with limited written follow-up or documentation to reinforce alignment. This created repeated challenges in maintaining clarity and consistency over time. As a result, there was often a disconnect between informal feedback conversations and how performance was ultimately assessed in formal decision-making. My termination was based on lies and was not investigated by higher-ups for legitimacy. While I valued the work itself and many of my extraordinary and bright colleagues that I worked with, I believe there are important structural gaps in leadership communication and performance management that future employees should be aware of. In environments like this, it is especially important to ensure expectations and feedback are clearly documented and aligned in writing. Prospective employees should be cautious in assuming that verbal feedback will consistently align with formal performance evaluations and should prioritize written confirmation of expectations wherever possible. Screenshot everything when possible. I would urge you not to put yourself through the stress of this workplace; it's not worth it.